DHL World Wide Express

ECOM SUPPORT WEB APPLICATION SOFTWARE FOR DHL WORLD WIDE EXPRESS

INTRODUCTION

eCom Support Software
is an application developed for collecting the
problems of Client Computers and to solve the problems as Software
instructions. The system is menu oriented, user friendly and robust to enter
information. It is developed and works under the Windows environment. It is a
consolidated report. In future, the system may generate all kinds of project
related reports very efficiently. It has some graphical views facilities
considered attractive and useful to the hierarchy and decision makers which may
be implemented in future.

This User Manual describes
the operational procedure of the entire system under the Windows 2000-2003/XP.
Each and every menu items are described so elaborately that any one who has
some knowledge using application programs can operate easily.

Installation of eCom Support Software

To install eCom Support Software Application contained in a CD into the CD-ROM drive on your PC.

2 The Sign In form contains the following Topics and works when they are selected

To run the eCom Support Software you have to write the address http://bdtestserver/eComsupport into the browsing software in your PC.
To run this software you have to Sign In by giving User Name and Password. If you forget the password then you can click ‘Forget Your Password’ to know the Password.



After
giving correct password you will see the form which contains the software main
activities.

This form contains:

● Home page

● Call Centre

● Pending jobs

● Settled jobs

● Job Lists

● Visit Plan

● Reports

● Setup

● Change Password

2.1 Call Centre Form

This form gives the information about Customer Identification and Issue.

Customer Identification:

Field

Description:

Find:

For searching.
(Type)

Account
Name:
 Name
of Account. (Select)

Site or Branch Name: Name of Site or Branch.
(Select)

Account
Number: 
Account Number. (Auto)

eCom
Tools:
 Name
of eCom Tools. (Auto)

Deployment Type: Type of Deployment. (Auto)

Site Id: Site Id. (Auto)

Address: Address. (Auto)

Contact Phone: Contact Phone No. (Auto)

User Name: Name of the User. (Auto)

Issue:

Job

Id: Id for Job. (Type)

Calling
Person Name:

Name of the person who call. (Type)

Phone number: Person Phone No. (Type)

Assigned by: Assigned Person Name who has
logged in. (Type)

View Solution: Solution is Possible or not.
(Tick)

Resolved over phone: Solution is completed by
Phone or not. (Type)

Problem/Issue Details(Max
500 characters): 
What
type of Problem has occurred? (Type)

Button Description

Create

job:  To create new Information.

Pending Jobs

This form gives the information about Pending Job List.

Pending Job List:

Field

Description:

Job

ID: Job ID for which solution is needed.

Site
Name: 
Site Name where problem has occurred.

Issue Type: What type of problems?

Issue
Details: 
Details on Problem.

Issue Date: When it is solved?

Settled Jobs

This form gives the information about Settled Job List.

Settled Job List:

Field

Description:

Job

ID: Job ID.

Site
Name:
Name of Site where Job is Settled.

Issue Type: Types of Issue.

Issue
Details: 
Details on Issue.

Contact
Person’s Name, Phone Number: 
Name of the person and the
person’s Contact No

Issue Date: Issue date.

Resolved: is it Resolved?

Checked: Check it is right or not.

Edit: If it is need to correct
then you can edit.

2.4 

Job List

This form gives the information about Job List.

2.5 

Visit Plan List

Comments(if any): if any comments about
issue/problem write here.

Edit: Edit for update
Information.

2.6 

Reports

This form gives the information about Pre – Visit and Post Visit.

Issued Tools:

Field

Description:

Report

Type: Types of Report. (Select)

Tools:
Types of Tool. (Select)

Area
Code: 
Area code. (Type)

Manifest
Type: 
Types of Manifest. (Select)

Withdrawal: Types of withdrawal.
(Select)

Button:

Generate: To show the Specific Report.

(Click)

eCom Customer Full Address:

Button:

Generate:  Generate the Report on Customer’s address. (Click)

Add eCom Customer List:

Button:

Generate: Generate the Report on eCom

Customer list. (Click)

Reports – Issue:

From Date: Date from when Issued.

To Date: The last Issue Date.

Client: Client Name. (Select)

Branch: Branch Name. (Select)

Issue Status: Status about Issue. (Select)

Issue Type: Types of Issue. (Select)

Button:

Generate: Generate the report based on

Issue. (Click)

Monthly Job Assign by CSE:

Month: Month of the year for Report

generate. (Select)

Year: Year for report generate.
(Select)

Button:

Generate: Generate the report based of

Month and Year. (Click)

2.7 

Setup

Update Job Email
Configuration: